Peran Pelatihan dan Keterikatan Kerja Untuk Meningkatkan Kinerja Karyawan Pada Industri Telekomunikasi

Imam Ruhiyat; Lista Meria; Dwi Julianingsih

doi:10.33050/tmj.v7i1.1855

Authors

Imam Ruhiyat Universitas Esa Unggul
Lista Meria Universitas Esa Unggul
Dwi Julianingsih Raharja University

DOI:

https://doi.org/10.33050/tmj.v7i1.1855

Abstract

This research was conducted with the aim of knowing the role of training, work engagement on employee performance for employees in the Telecommunication Service Provision Industry who reside in the Greater Jakarta area. The independent variable is training, work engagement, while the dependent variable is employee performance. The population in this study are employees who live in the Greater Jakarta area who work in telecommunications service companies. The number of samples contained in this study were 200 respondents. The sampling technique contained in this study uses a non-probability sampling method with purposive sampling technique, the data instrument testing uses validity and reliability tests. The method used in this research is Structural Equation Modeling (SEM). Based on this research, it was found that training had a positive and significant effect on employee performance. Furthermore, training has a positive and significant effect on work engagement. Then the work engagement has a positive and significant effect on employee performance.

Keywords: Training, Work Engagement, Employee Performance.

References

U. Rahardja, N. Lutfiani, and A. Yolandari, “Penerapan Viewboard Informatif Pada Asosiasi Perguruan Tinggi Swasta Indonesia Dalam Era Industri 4.0,” Technomedia J., vol. 3, no. 2 Februari, pp. 224–234, 2019.

B. A. P. Akbar, I. M. Magfuri, and D. Apriliasari, “Pelatihan Kewirausahaan di Kampung Literasi Berdaya Saing Menuju Revolusi Industri 4.0,” ADI Pengabdi. Kpd. Masy., vol. 2, no. 1, pp. 36–42, 2021.

T. A. Judge and S. P. Robbins, Essentials of organizational behavior. Pearson Education (us), 2017.

L. P. Sinambela, “Kinerja Pegawai Teori Pengukuran dan Implikasi,” Yogyakarta Graha Ilmu, 2012.

N. H. Munthe, F. I. Hartanto, and D. A. Syampurna, “Implementasi Sistem Monitoring Laporan Kerja Praktek Lapangan Berbasis Web Pada SMK Citra Madani Kabupaten Tangerang,” Technomedia J., vol. 6, no. 2 Februari, pp. 212–222, 2022.

R. W. Rachmawati, “pengaruh pelatihan dan motivasi kerja terhadap kinerja karyawan PT. bank BJB kantor cabang suci Bandung,” J. Manaj. Dan Pemasar. Jasa, vol. 9, no. 1, pp. 1–16, 2017.

G. Dessler, “Human Resources Management (Manajemen Sumber Daya Manusia),” Jakarta Indeks, 2015.

D. Sapitri and R. Pancasasti, “Efek Moderasi Budaya Organisasi Untuk Peningkatan Kinerja Karyawan,” Technomedia J., vol. 6, no. 2 Februari, pp. 252–262, 2022.

E. Yulianti, “Pengaruh pelatihan terhadap kinerja karyawan grand fatma hotel di tenggarong kutai kartanegara,” E-Jurnal Adm. Bisnis, vol. 3, no. 4, pp. 900–910, 2015.

T. Ayuninggati, E. P. Harahap, and R. Junior, “Supply Chain Management, Certificate Management at the Transportation Layer Security in Charge of Security,” Blockchain Front. Technol., vol. 1, no. 01, pp. 1–12, 2021.

Z. S. Puranti, W. Yuwono, and R. Asmara, “Monitoring Proyek Akhir Mahasiswa Berbasis Android Pada Sistem Informasi Manajemen PENS,” Technomedia J., vol. 6, no. 2 Februari, pp. 138–151, 2022.

N. Zaman et al., Sumber Daya dan Kesejahteraan Masyarakat. Yayasan Kita Menulis, 2021.

K. Sendawula, S. Nakyejwe Kimuli, J. Bananuka, and G. Najjemba Muganga, “Training, employee engagement and employee performance: Evidence from Uganda’s health sector,” Cogent Bus. Manag., vol. 5, no. 1, p. 1470891, 2018.

K. N. Wexley and G. A. Yukl, “Perilaku Organisasi dan Psikologi Personalia, Alih Bahasa M,” Shobaruddin, Jakarta PT. Rineka Cipta, 2005.

S. Atmadja, “The Effect of New Therapy Zinc on Perinatal Mortality, Prematurity and Placental Ablation,” ADI J. Recent Innov., vol. 3, no. 2, pp. 184–194, 2022.

V. Rivai, “Manajemen sumber daya manusia untuk perusahaan,” 2016.

W. Rashed Alshery and F. Ahmad, “The impact of job satisfaction, training and leadership on performance of employees while taking role ambiguity as a moderating variable: Empirical study on public universities of KSA,” Int. Bus. Manag., vol. 10, no. 12, pp. 2460–2473, 2016.

E. S. Pramono, D. Rudianto, F. Siboro, M. P. A. Baqi, and D. Julianingsih, “Analysis Investor Index Indonesia with Capital Asset Pricing Model (CAPM),” Aptisi Trans. Technopreneursh., vol. 4, no. 1, pp. 36–47, 2022.

A. Sultana, S. Irum, K. Ahmed, and N. Mehmood, “Impact of training on employee performance: A study of telecommunication sector in Pakistan,” Interdiscip. J. Contemp. Res. Bus., vol. 4, no. 6, pp. 646–661, 2012.

V. Elmanda, A. E. Purba, Y. P. A. Sanjaya, and D. Julianingsih, “Efektivitas Program Magang Siswa SMK di Kota Serang Dengan Menggunakan Metode CIPP di Era Adaptasi New Normal Pandemi Covid-19,” ADI Bisnis Digit. Interdisiplin J., vol. 3, no. 1, pp. 5–15, 2022.

A. M. Saks, “Antecedents and consequences of employee engagement,” J. Manag. Psychol., 2006.

S. Syahruddin, H. Hermanto, and A. K. Wardini, “The Influence of Communication, Training, and Organizational Culture on Employee Performance,” J. Organ. dan Manaj., vol. 16, no. 2, pp. 171–181, 2020.

W. B. Schaufeli and A. B. Bakker, “Defining and measuring work engagement: Bringing clarity to the concept,” Work Engagem. A Handb. Essent. theory Res., vol. 12, pp. 10–24, 2010.

B. Satriyo, “The Influence of Professional Competence, Discipline, and Work Towards the Climate Performance of the Police in Handling Criminal Cases in Polda Gorontalo,” J. Humanit., vol. 5, no. 1, pp. 1–20.

E. D. Arimby, “Pengaruh Kompensasi, Prestasi Kerja dan Lingkungan Kerja Terhadap Kinerja Karyawan PT,” Leo Utama Mot., 2016.

A. A. Saputra, “Pengaruh Kompensasi, Lingkungan Kerja Dan Beban Kerja Terhadap Kepuasan Kerja Karyawan,” Technomedia J., vol. 7, no. 1 Agustus, pp. 68–77, 2022.

A. Klein, “Corporate culture: its value as a resource for competitive advantage,” J. Bus. Strategy, 2011.

K. D. Mehale, C. M. Govender, and C. M. Mabaso, “Maximising training evaluation for employee performance improvement,” SA J. Hum. Resour. Manag., vol. 19, p. 11, 2021.

M. Azmi, M. S. Shihab, D. Rustiana, and D. P. Lazirkha, “The Effect Of Advertising, Sales Promotion, And Brand Image On Repurchasing Intention (Study On Shopee Users),” IAIC Trans. Sustain. Digit. Innov., vol. 3, no. 2, pp. 76–85, 2022.

P. K. Misra and J. Mohanty, “A review on training and leadership development: its effectiveness for enhancing employee performance in Indian construction industry,” in IOP Conference Series: Materials Science and Engineering, 2021, vol. 1045, no. 1, p. 12020.

K. Kokubun, Y. Ogata, Y. Koike, and Y. Yamakawa, “Brain condition may mediate the association between training and work engagement,” Sci. Rep., vol. 10, no. 1, pp. 1–13, 2020.

H. Adachi, Y. Sekiya, K. Imamura, K. Watanabe, and N. Kawakami, “The effects of training managers on management competencies to improve their management practices and work engagement of their subordinates: A single group pre-and post-test study,” J. Occup. Health, vol. 62, no. 1, p. e12085, 2020.

M. Molino, C. G. Cortese, and C. Ghislieri, “The promotion of technology acceptance and work engagement in industry 4.0: From personal resources to information and training,” Int. J. Environ. Res. Public Health, vol. 17, no. 7, p. 2438, 2020.

A. Mulyadi and R. Pancasasti, “Upaya Meningkatkan Kinerja Karyawan Melalui Motivasi,” Technomedia J., vol. 7, no. 1 Agustus, pp. 11–21, 2022.

M. Ali, S. A. Lodhi, B. Raza, and W. Ali, “Examining the impact of managerial coaching on employee job performance: Mediating role of work engagement, leader-member-exchange quality, job satisfaction, and turnover intentions,” Pakistan J. Commer. Soc. Sci., vol. 12, no. 1, pp. 253–282, 2018.

J. Van Wingerden and J. Van der Stoep, “The motivational potential of meaningful work: Relationships with strengths use, work engagement, and performance,” PLoS One, vol. 13, no. 6, p. e0197599, 2018.

F. Qadeer, A. Ahmed, I. Hameed, and S. Mahmood, “Linking passion to organizational citizenship behavior and employee performance: The mediating role of work engagement,” Pakistan J. Commer. Soc. Sci., vol. 10, no. 2, pp. 316–334, 2016.

M. S. Nawaz, M. Hassan, S. Hassan, S. Shaukat, and M. A. Asadullah, “Impact of employee training and empowerment on employee creativity through employee engagement: Empirical evidence from the manufacturing sector of Pakistan,” Middle-east J. Sci. Res., vol. 19, no. 4, pp. 593–601, 2014.

C. Yoopetch, S. Nimsai, and B. Kongarchapatara, “The effects of employee learning, knowledge, benefits, and satisfaction on employee performance and career growth in the hospitality industry,” Sustainability, vol. 13, no. 8, p. 4101, 2021.

B. P. K. Bintoro, N. Lutfiani, and D. Julianingsih, “Analysis of the Effect of Service Quality on Company Reputation on Purchase Decisions for Professional Recruitment Services,” APTISI Trans. Manag., vol. 7, no. 1, pp. 35–41, 2023.

H. Sulistiani, A. Yuliani, and F. Hamidy, “Perancangan Sistem Informasi Akuntansi Upah Lembur Karyawan Menggunakan Extreme Programming,” Technomedia J., vol. 6, no. 1, pp. 1–14, 2021.

J. F. Hair Jr, M. Sarstedt, L. Hopkins, and V. G. Kuppelwieser, “Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research,” Eur. Bus. Rev., 2014.

A. H. Gorondutse, S. S. Abdullah, and H. Rogo, “Influence of leadership style, training, role of ambiguity on employee performance of higher education of Saudi Arabia (KSA),” J. Bus. Retail Manag. Res., vol. 13, no. 1, pp. 213–224, 2018.

D. A. Siddiqui and N. Sahar, “The impact of training & development and communication on employee engagement–A study of banking sector,” Sahar, N. Siddiqui, DA (2019). Impact Train. Dev. Commun. Empl. Engag. Study Bank. Sect. Bus. Manag. Strateg., vol. 10, no. 1, pp. 23–40, 2019.

A. Khan and R. B. M. Yusoff, “A study on dynamic links between resources, work engagement and job performance in academia of Pakistan,” Int. Rev. Manag. Mark., vol. 6, no. 3, pp. 544–550, 2016.

A. A. Rumman, L. Al-Abbadi, and R. Alshawabkeh, “The impact of human resource development practices on employee engagement and performance in Jordanian family restaurants,” Probl. Perspect. Manag., vol. 18, no. 1, p. 130, 2020.