Analisis Kualitas Pelayanan Pemberian Kredit Terhadap Kepuasan Pelanggan di PT. BPR Cabang Tangerang: Kualitas Pelayanan BPR. Jurnal MoZaiK, [S. l.], v. 11, n. 1, p. 18–25, 2019. Disponível em: https://ijc.ilearning.co/index.php/mozaik/article/view/938. Acesso em: 23 okt. 2025.