Analysis of the Effect of Quality, Service Price and Satisfaction on Patients and Their Impact on Visits to Exclusive Dental Clinics in South Jakarta
The low rate of repeat visits in exclusive dental clinics is an interesting problem to study. From the available data, as well as interviews with several owners of exclusive dental clinics in cities of Jakarta, Surabaya, Samarinda and Banjarmasin in Indonesia as well as from the initial observations at exclusive dental clinics in South Jakarta, we found that the rate of repeat visits for existing patients was much lower than for new patients. From previous studies, it was also found that patient visits to the dental clinic were very low. This was influenced by the low level of patient satisfaction with the dental clinic. Their article mentions that retaining existing patients who make repeat visits at health clinics is about five times more profitable than serving new patients. This study aims to determine the effect of quality, service price and patient satisfaction on patient loyalty which influences patients to make repeat visits to exclusive dental clinics in South Jakarta, Indonesia. The subjects of this study were patients who had made at least two visits to the same exclusive dental clinics in South Jakarta, as well as patients who had previously visited other exclusive dental clinics. In this study, the approach used is a quantitative approach, and the type of data used in this study uses quantitative data in the form of questionnaire tabulations and qualitative data in the form of the research object general observations. We collect primary data through respondents' answers to questionnaires and secondary data sources through information on the population of DKI Jakarta Selatan and the characteristics of the middle-upper economic community.
B. P. Statistik, “Badan pusat statistik,” Retrieved May, vol. 11, 2018.
K. T. Moffa, Exploration of Two Alternative Approaches to Dual-Continua Mental Health Classification among High School Students. University of California, Santa Barbara, 2019.
S. K. R. Indonesia, “APBN 2019: Pemerintah Alokasikan Rp20, 979 Triliun untuk Otonomi Khusus Aceh, Papua, dan Papua Barat,” Retrieved, vol. 5, no. 11, p. 2019, 2018.
K. K. R. Indonesia, “Kelas Menengah Penggerak Ekonomi Indonesia,” Retrieved on January, vol. 22, 2019.
S. Erawati, “Tingkat Pengetahuan Masyarakat Tentang Bantuan Hidup Dasar (BHD) Di Kota Administrasi Jakarta Selatan,” Skripsi, Univ. Islam Negeri Sarif Hidayatullah, Progr. Stud. Ilmu Keperawatan Fak. Kedokt. Dan Ilmu Kesehatan, Jakarta, 2015.
P. Prawiroharjo and P. D. I. Meilia, “Dokter beriklan: sebuah tinjauan menurut Kode Etik Kedokteran Indonesia (KODEKI) tahun 2012,” J. Etika Kedokt. Indones., vol. 1, no. 1, p. 13, 2017.
H. Wiworo and P. Eni, “Pendidikan dan Status Ekonomi dengan Kepatuhan Perawatan Gigi Tiruan Lepasan,” 2017.
M. S. Mahrous and T. Hifnawy, “Patient satisfaction from dental services provided by the College of Dentistry, Taibah University, Saudi Arabia,” J. Taibah Univ. Med. Sci., vol. 7, no. 2, pp. 104–109, 2012.
B. E. Pjetursson and K. Heimisdottir, “Dental implants–are they better than natural teeth?,” Eur. J. Oral Sci., vol. 126, pp. 81–87, 2018.
A. Dawood and S. Patel, “The Dental Practicality Index–assessing the restorability of teeth,” Br. Dent. J., vol. 222, no. 10, pp. 755–758, 2017.
B. D. Zeitlin, “Banking on teeth–Stem cells and the dental office,” Biomed. J., vol. 43, no. 2, pp. 124–133, 2020.
Q. Aini, E. P. Harahap, and F. Faradilla, “The Effects of Sales Reports Business Intelligence on Employee Performance,” Aptisi Trans. Manag., vol. 4, no. 1, pp. 83–91, 2020.
W. Setyowati, P. C. Kurniawan, A. Mardiansyah, E. P. Harahap, and N. Lutfiani, “The Role Of Duty Complexity As A Moderation Of The Influence Auditor’s Professional Knowledge And Ethics On Audit Quality,” Aptisi Trans. Manag., vol. 5, no. 1, pp. 20–29, 2021.
K. Arora and A. S. Bist, “Artificial intelligence based drug discovery techniques for covid-19 detection,” Aptisi Trans. Technopreneursh., vol. 2, no. 2, pp. 120–126, 2020.
A. K. Badri, J. Heikal, Y. A. Terah, and D. R. Nurjaman, “Decision-Making Techniques using LSTM on Antam Mining Shares before and during the COVID-19 Pandemic in Indonesia,” APTISI Trans. Manag., vol. 6, no. 2, pp. 167–180, 2022.
A. S. Bein, Y. I. Graha, and A. P. Pangestu, “Pandawan Website Design Based Content Management System As Media E-commerce Transaction,” Aptisi Trans. Technopreneursh., vol. 2, no. 1, pp. 87–97, 2020.
P. Hendriyati, F. Agustin, U. Rahardja, and T. Ramadhan, “Management Information Systems on Integrated Student and Lecturer Data,” APTISI Trans. Manag, vol. 6, no. 1, pp. 1–9, 2022.
N. P. Lestari, Y. Durachman, S. Watini, and S. Millah, “Manajemen Kontrol Akses Berbasis Blockchain untuk Pendidikan Online Terdesentralisasi,” Technomedia J., vol. 6, no. 1, pp. 111–123, 2021.
A. Asman, “Manajemen Operasional Digital terhadap faktor-faktor yang berhubungan dengan kejadian Pneumonia di Poliklinik Paru di RSUD Pariaman,” ADI Bisnis Digit. Interdisiplin J., vol. 2, no. 2, pp. 13–19, 2021.
A. S. Anwar, U. Rahardja, A. G. Prawiyogi, and N. P. L. Santoso, “iLearning Model Approach in Creating Blockchain Based Higher Education Trust,” Int. J. Artif. Intell. Res., vol. 6, no. 1, 2022.
U. Rahardja, A. N. Hidayanto, N. Lutfiani, D. A. Febiani, and Q. Aini, “Immutability of Distributed Hash Model on Blockchain Node Storage,” Sci. J. Informatics, vol. 8, no. 1, pp. 137–143, 2021.
U. Rahardja, E. P. Harahap, and D. D. Christianto, “Pengaruh Teknologi Blockchain Terhadap Tingkat Keaslian Ijazah,” Technomedia J, vol. 4, no. 2, pp. 211–222, 2021.
D. Apriani, A. Williams, U. Rahardja, A. Khoirunisa, and S. Avionita, “The Use of Science Technology In Islamic Practices and Rules In The Past Now and The Future,” Int. J. Cyber IT Serv. Manag., vol. 1, no. 1, pp. 48–64, 2021.
How to Cite
Copyright (c) 2023 Aji Gempur Pamungkas, Arief Suharko, Desy Apriani, Jawahir, Efa Ayu Nabila (Author)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.